Naturally New Zealand

• The interchange or swap in the flow of the cities is possible due to airline connections, availability and circumstances
• Your Itinerary will be strictly on timings. Please reach at pickup point at least 10mins before your given pickup time. And make yourself visible to Driver/Coach Captain
• Rate of Exchange will be considered on the day of payment. With 0.50 paisa additional
• Personal Expense of any nature like, laundry, shopping, incidentals at hotels etc.
• Surcharges for weekends and convention may apply for any trade fair/special event in city.
• Child age - 2-8 years. Above 8 years is considered as an adult
• Hotel checks in times are 4 pm and checkout times are 10 am.
• At the time of Hotels Check-In, all Hotels will collect the advance amount from the guests or may have to give their Credit card at some of the hotels towards incidentals. No charges are levied unless the guest’s use.
• It is recommended to buy Local Sim Card, to make local calls for reconfirmation with coach drivers, operators, and airline office
• Portages and  Coach Captain Tips  are extra
• Tap Water is Suitable  for Drinking 
• You are not allowed to eat/drink in the coach
• Baggage Allowance 20 Kg per person for Check in Baggage. 7Kgs  for  Cabin  Baggage
• JQ internal flights are non-refundable
• There is No Refund for unutilized Service
• We reserve the right to use alternative accommodation, sightseeing tours and transfer of equal or higher standers.
• No refunds either in part or full will be made for any unused services in above package like ground transportation, meals, accommodation, sightseeing tours.
• No Intercity surface transfers are included unless specified in the package.
• We are not responsible for any baggage charges by any airlines for the clients.
• Optional sightseeing has to be booked in advance on your own by paying an additional cost. You can contact the hotel travel desk counter or our agent to book optional sightseeing.
• Breakfast will start from Day 2 of the itinerary
• Dinners at Indian Restaurant are within walking distance from Hotel
• Due to unavoidable circumstances any meal on tour can be packed meal due to operational issues.
• American breakfast consists of Breads, cheese, butter, juices, cold milk, cereals and fruits. Some hotels may provide hash brown potatoes or hot potatoes.
• We are not responsible for any missed breakfast due to flight timings.
• Room Rates based on Standard Rooms. Supplement cost will be applicable for Sea facing/Lake Facing Rooms No  meals   will be provided  for Flight  within Australia & within New Zealand   
• Certain Sightseeing are full day abt 6- 8hrs tours. Eg Great Ocean Road, Blue Mountain, Big cat Green Island cruise. Do not eat much. Take basic medicines along if you have motion sickness.
• If Lunch is included in sightseeing it will be continental. e.g. Big Cat green island cruise in Cairns, Theme parks in Gold Coast. Milford Sound Cruise. Jain meals will not be provided

BROCHURE ACCURACY:

All information given in the Brochure / Itinerary / Sightseeing Tours are based on the information available at the time of publication. We reserve the right to change any brochure/ itinerary before or after booking your tour due to any event beyond our control. In case if we will know about any changes before your departure we will update or communicate with you otherwise our Tour Manager or Local Representative will inform you of the changes on the tour.

TIPPING

• Tipping is compulsory. 
• You will have to pay AUD 5.00 / NZD 5.00 per person per day for the Duration of your tour. Kindly pay the same on arrival to the Tour Manager (Applicable on both adult and child) 

BAGGAGE 

• On the tour luggage allowance in the coach will be one handbag and one suitcase per person. 
• Porterage in Any of Tours is not included. It will be passenger’s responsibility to carry their bags to and from the Coach and their room. 

FOOD AND WATER

• Breakfast: Your breakfast is normally a continental or American breakfast which usually will have Tea or Coffee, Juices, Cereals, Milk, Breads, Butter, Jam, cheese.  Some hotels may provide hash brown potatoes or hot potatoes or hot beans. No Indian item or Jain item will be available. 
• Indian Breakfast: In case of Indian Breakfast, you will be taken to the Indian restaurant and not in the hotel you are staying.
• Lunch & Dinner: may be a combination of Indian / Continental or local vegetarian or packed. Local lunch can be pizza, pasta or Mexican or subway. But all vegetarian. 
• Jain passengers: Please note, the Jain food which may be provided will be without onion, garlic & potatoes. Any further restriction from the above for vegetables etc cannot be accommodated. Also there will be restricted choice of vegetables, curries items for jain passengers. 
• Drinking water: Tap Water throughout the USA is Safe to Consume and therefore request you to carry an empty bottle with you which you can fill whenever you wish to.
• A meal doesn’t include any Water Bottles, Beverages Hard/Soft drinks, Fruit Juices.  
• *In the cruise, the meals will be served as per the cruise  policy. 
• If you are non vegetarian please request us at the time of booking. 

TRAVEL INSURANCE:

• Flamingo strongly advises that you should carry a travel insurance with you, with a minimum of USD 250,000 coverage. We will not release any tour documents, unless the insurance copy is submitted to us. 
• Please note the insurance cost is not included in the tour cost. It is going to be additional. 

COVID RULES:

It is mandatory to follow the Vaccination pre-requirement of each country being visited before &during the tour.

DEVIATION CHARGE: 

If you wish to deviate your tour from the group on return to India the same is permitted. You will have to pay Rs. 10,000/- per person per deviation plus difference of airfare as per availability of the date you wish to travel on. Pre tour deviations are not possible on Group airfare. If you wish to go earlier than Group departure date than you are required to pay the difference of individual airfare and Group airfare.

JOINING DIRECT POLICY:

• International airfare not included. 
• Passengers need to reach to the hotel of first destination on their own. Airport transfers are not included for Direct Joining passengers. 
• Passengers’ tour will end at the hotel in the last city. They need to transfer to airport on their own expense.
• The JD cost does not include the cost of USA visa and Canada visa.

TOUR MANAGER

• Your tour manager will not be travelling with you in the flights. He / She will meet you directly in the first hotel of your tour / airport (if there is a transfer) 
• It is not necessary that the tour manager travels with you in the internal flights as well. 
• Your tour manager may change the flow of sightseeing for the betterment if need may be. 

COACH AND COACH CAPTAIN 

• It is strictly not allowed to eat, drink or smoke inside the Coach. 
• Coach Captains are bound by American laws and restrictions about driving hours per day and per week. All itineraries are planned as per them. Therefore it is absolutely essential for passengers to follow the time very strictly and punctually. 
• In some Coaches an emergency washroom is available. Keeping in mind hygiene standards it can be used only in case of severe emergency. We try to make sufficient stops to ensure the comfort of our passengers. 
• For our tours we do have all sizes of coaches such as 30 seater, 49 seater and 55 seater. We choose coach as per number of participants in the tour and we tend to use full capacity of our coach with no seat or hardly a seat or two empty in the coach. 
• Our coaches will not have any WIFI facilities on board the coach. 

REFUNDS:

• There will be no refund on utilized services. 
• Due to reasons beyond our control such as strikes, heavy traffic, rain etc or you did not use services such as Meals, Entrance Fees, Sightseeing Tour, Hotels, cruises, Optional Tours it is clearly understood that there will be no refund due to any reason whatsoever. 
• Any refund (if due) process will take minimum 30 days or the time taken as per the supplier policy on whose services needs to be refunded. 
• Refunds will be given in Indian Rupees and thru Cheque or Bank Transfers only even though payment by cash. 
• If refund is due in foreign currency the rate of exchange will be considered on the day when refund is made and not the day when the payment was made.

MINIMUM PARTICIPATION & TOUR CANCELLATION:

• Operations of Groups Tour to USA is subject to Minimum Participation of 35 paying adult passengers 
• Tours specified in the brochure / itinerary is subject to minimum participation of paying participants. If the participants are below the minimum prescribed or any unforeseen circumstances beyond our control or without assigning any reason the company reserves right to amend, amalgamate, alter, vary or cancel a tour without incurring the liability to pay any compensation.  
• Under such circumstances amount paid by you will be refunded forthwith after deducting the actual expenses incurred by us like visa, travel insurance and the like but no compensation is payable. All refunds shall be given in Indian Rupees and thru cheque or bank transfers only. 
• If company decides to operate the tour with participation below minimum stipulated or if the participants are required to travel as “individual traveller” the company reserves right to collect additional amount in case any. Persons travelling as individual travellers such cases will not be provided certain services including that of tour manager and the client may travel in the same itinerary with some amendments such as in coach, airport transfers, which re at fixed times etc.