Definition

A. 'Client' means the Person / Persons in whose name or on whose behalf the booking is made.

B. 'Company' means Flamingo Transworld Pvt. Ltd.

C. 'Independent Contractors' means Hotelier/ Hotel owner, Owner of any airlines or shipping company or Railway, Cruise / Ferry boat owner / Operator, Coach owner Operator, Restaurant, Sightseeing or any other person or organization who has been selected by the company to render services to the client.

D. 'Tour Cost' means the amount in the Total Tour Cost column in the Booking form overleaf including Rupees payments and Foreign Exchange payments with applicable Government Taxes.

E. 'Brochure' means any document or email in any form which gives information and details about the about the tour such as itinerary, activities or details of third party.

All information given in this brochure/itinerary/website is time specific to the date of brochure publication. The Company reserves the right to change any brochure/itinerary information before or after your booking the tour due any event beyond our control. In case the Company becomes aware of any change sufficiently in advance, it will notify the client at the time of booking, otherwise its Tour Manager or Local representative will inform the client of the changes. If there are reasons beyond for control, where all the hotels are fully booked, it may be necessary for client s to stay in hotels, other than mentioned or in other cities.

The menus for the tour are pre-set which do not include drinks . The Company reserves the right to change a meal plan. The Company does not process/offer a special meal or a special diet . In case any special requests for room allocation, diet consideration on tour / cruise etc. are made in writing at the time of booking, reasonable effort shall be made to ensure that they are honoured.

• Flamingo Service Fee is charged per passenger in addition to airline fee, as applicable.
• Flamingo is not liable to provide information on any change in flight schedules, cancellation, status of airline/hotel etc.
• The airline fee shown above are indicative figures based on their fare rule, which is subject to change, e.g. fluctuation in currency conversion rates. Flamingo does not guarantee the accuracy of the airline information.
• We would recommend that you reschedule/cancel your tickets at least 72 hours prior to the flight departure.
• Flamingo service fee of 3% on total ticket amount is over and above the airline cancellation fee.
• Please note that online rescheduling / cancellation of flights is not available - kindly contact us on the customer care number for the same.
• For any query or clarification, please contact us on our customer care number.

• Your booking is non transferable and name of passenger cannot be changed.
• Use Booking Reference/Ticket number for all communication you have directly with the airline about this booking.
• Your ticket number serves as confirmation of your ticket status.
• If you face any error at that time of issue ticket, refund follow up regarding cancelled ticket by you, or any date change or flight changes contact Flamingo Help Center.
• Flamingo Travels Support Detail: flightsupport@flamingotravels.co.in / Contact No: +91 9377224505
• When will I get my E-Ticket: Your E-Ticket will be emailed to the email address provided at the time of booking. You can take also print E-Tickets from Your Member Login.
• FAQ: You will get your Member Login and Password on provided email Id at the time of Ticket issuance.
• If you are booking multiple ticket itinerary you may need to check in your baggage again at stopover city.
• Baggage allowance may vary during your itinerary, it is recommended to carry minimum allowed baggage.

• Cancel Booking and Refund Process: You can cancel your E-Ticket by clicking on Cancel Bookings from Member Login. For Domestic Ticket Cancellation, call 24hrs prior & for International ticket cancellation, call 96hrs prior. Once you fly, partial refund may not be possible.
• You cannot cancel your booking from your login id within 24hrs of flight departure.
• Within 24 hrs cancellation contact directly airline toll free no or contact Flamingo help center on +91 9377224505
• For no show refund you have to contact Flamingo help center within 24hrs of departure date otherwise you may not be eligible for any refund.
• We can give refund amount after we receive from the airline.

• It is mandatory to carry Government recognized photo identification (ID) along with your E-Ticket for Domestic flights. This can include: Driving License, Passport, PAN Card, Voter ID card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Birth certificate. It is your responsibility to ensure you have the appropriate travel documents at all times. For International flights, 6 months validity Passport needs to be carry.
• Kindly check your visa validity before your departure, visa must be valid during your stay also check if any transit visa require.

• Passenger is requested to check-in 3 hrs prior to schedule departure in Domestic & 4 hrs in International flights and counters now close 60 minutes for domestic & 90mins for International before departure. Passengers are informed to plan their Airport arrival accordingly. Any passenger failing to report in time may be refused boarding privileges.
• A printed e-ticket display on laptop, tablet or phone must be presented at the time of check in.
• We suggest passengers to do web check in 24 to 48 hours before flight departure time depending on the airline you have booked.

• Flight timings are subject to change without prior notice. It is advisable to recheck directly with the Airline / Flamingo Help Center 12hrs prior to departure of your flight, Then Flamingo travels will not responsible for any changes in flights schedules or cancelations. Also check Departure terminal and Arrival Terminal.
• If any flight is cancelled by the airline authority, Passenger is requested to get a stamped /endorsed copy of the ticket to process the full refund and contact us for any new option provide from the airline or other new option.
• Flamingo will not be responsible if there is any cancellation from airline side or if there is any mis-connection of onward flight due to delay.

The Company may often operate more than one coach per departure date. For the comfort and convenience of its passengers, the Company may amend the itinerary including the flight routing. The Company shall update the Client of these amendments (written/email/oral), prior to the start of the tour or on tour. In the event that a Client misses on any part of the sightseeing tour or any such tour due to delay on his/her/their part, he/she/they will not be entitled to claim refund of the same.

The Company uses air-conditioned/air-cool coaches through its trusted independent contractors. However, the client is advised not to not leave behind any of your personal belongings while leaving the coach and shall not be responsible/liable for loss of client belongings. All baggage and personal effects are at all times and under all circumstances shall always be clients responsibility. It is mandatory for all clients to wear a seatbelt at all times while inside the vehicle. The Client must mandatory The Client is responsible at all times for any damage to the coach and shall be liable for the same.

The Client shall strictly adhere to the daily tour itinerary as per the prescribed timetable for the day so that the coach driver can complete the route. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Non-adherance to the same may result in certain sightseeing schedules may be missed and the same will be non-refundable .

Any damages caused to the coach during travel by the Client, shall be borne and payable by the client.

Any child below 12 years of age booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel under any circumstances. In case the Client makes any changes in their rooming while on the tour, it shall be the clients personal expense/liability and the Company shall not make any refunds nor bear the cost of such change/upgrade under any cirmcumstance.

The signing (Physically / Digitally) of the Booking Form by the Client or by their travel agent/PSA (preferred sales agent) on behalf of the client, shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. Any variation, addition, amplification or waiver of any stipulation, representation, term or condition set forth in this Brochure by anyone other than the Company itself shall be of no consequence. The Company reserves the right to decline to register any person/s for any Tour or to cancel their registration without assigning any reason to do so.

The Minimum Booking deposit amount per person - as mentioned in package at the date of booking and the remaining payment should be made as per payment policy of the tour. PAN Card copy will be required when payments amounting Rs 25000/- or above are made in cash.

For booking tours for international and domestic destinations: The following documentation is required:

a. Physically / Digitally signed booking form by the lead traveller.
b. Physically / Digitally signed terms and conditions form by the lead traveller.
c. Copy of your PAN Card & Passport must be submitted at the time of booking.
d. It is mandatory that Client name on the PAN card copy must match with the name on your Passport.
e. In case the Tour Cost is paid by any third person on behalf of you, then copy of PAN of such third person as well as copy of your PAN card has to be submitted at the time of making payment and/or Booking the tour, whichever is earlier and at any other time as and when required by us.
f. Final documents and tickets shall be issued only after entire payment for the tour is received.

A transfer from one tour package to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another. Incase of tour bookings made on promotional offers which may or may not have expired no such offer shall be extended or similar benefits be given incase of changing the tour package.

Any cancellations of tour by the Client shall be subject to cancellation charges with GST as tour bookings are made well in advance to provide best facilities to clients on earmarked dates tour dates. All cancellations must be made in writing at the Registered Office address of Flamingo Transworld Private Limited and /or via email.

If the Booking Form has been signed (Physically / Digitally) for more than one person then unless the name of the person cancelling is specifically mentioned , it shall be assumed that the communication signed by such signatory / s is a valid communication for cancellation for all such persons mentioned in the form .The Company shall not be responsible for any confusion on the client’s part for the same.

The Notice period for cancellation of tour shall commence only when the written request reaches the Company officials at its office in Ahmedabad on working days within office time at the details listed above mentioned. If it reached after office hours the next shall be considered as date of receipt.

The Client shall bear 100% cancellation charges as per applicable cancellation policy of package.

In case of Non Refundable Component of the Tour Cost / Travel Related services booked, Company shall levy charges accordingly with applicable taxes.

Cancellation Charges as per Cancellation Policy mentioned in Package.

1) For all third party products such as cruise holiday, flights, bus and train tickets, 5 Star hotels, services during trade fair period, festival period, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider shall apply; in addition to which the Company shall charge applicable amount per person as service and communication charges

2) GST shall be applicable on all mentioned charges including cancellation charges, the remaining balance amount shall be refunded.

3) GST is subject to change as per directions of Government of India which shall be made effective immediately by the Company. The Company shall not be responsible to inform the client the change of GST. Visa Fees, Airline Fare or any such are also subject to change.

4) The Booking Form or any other communication once signed by one or more person by such signatories shall be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The period of notice of cancellation shall commence on the date/day the written request reaches the Company at its office in Ahmedabad via post / mail on working days within office office hours. Incase the notice for cancellation reached after office, it shall become effective from the next working day.

5) The Company shall not be liable / responsible to pay any compensation, interest or damages the client irrespective of the reason behing cancellation including but not limited to illness, death, court orders, non-availability of travel documents etc.

6) The Company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by client shall be refunded in Indian Rupees without any interest only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc. as applicable from time to time and case to case, but no compensation and / or interest are payable

7) Cancellation is effective only from the time the written request reaches the Company at its office on working days within office hours at its office as above, wherein it shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:

(i) In case of visa rejection, it is treated as a deemed cancelation on the date of intimation of visa rejection.

(ii) If the Client fails to pay the tour cost in time as mentioned in the Payment Rules or if Client commits any other default in relation to the booking, the Company may treat such failure or default as a cancellation of the booking by Client. In such case, the cancellation charges along with GST shall be computed with reference to the date on which the Company issues a notice of cancellation to the Client;

(iii) If the Client fails payment or commits other default, no notice of cancellation shall be issued by the Company, the booking shall be deemed to have been cancelled by Client and terms cancellation shall apply.

8) The Client is bound make payments on time regardless whether or not the Company has given remainders for the same .

9) The Client expressly agrees to abide by the foregoing terms and conditions.

Refunds (If any) for amendments and / or cancellations will be paid directly to Client for bookings made directly with the Company's office. For bookings routed through Preferred Sales Agent (PSA) or Clients Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) In case of Outstanding amount against any other services, refund will be adjusted against the same and balance if any shall be refunded.

Any request for deviation i.e traveling early or coming back late from the tour package is should be given in writing by the Client before booking completion. The deviation request will be subject to availability and payment for the same does not guarantee the date requested. The Company shall not reserve a seat for the same. The Client shall be liable to pay applicable amount per person per deviation request.

The Company suggest that Client takes all holiday spending money travel currency card and Cash Currency as allowed by RBI Guidelines.

Tours specified in the brochure/itinerary/website are subject to minimum participation of paying participants.

The Company reserves the right to amend, amalgamate, alter, vary, or cancel a tour without incurring the liability to pay any compensation in case of bookings below participation level of the tour. If the Company decides to operate the tour with participation below the minimum stipulated or if the participants are required to travel as 'individual traveler' the company reserves the right to collect additional pro-rated amount. Persons traveling as individual travellers such cases will not be provided certain services such as that of tour manager, and the client may travel in the same itinerary with some amendments, such as in coach, airport transfers, which are at fixed times etc.

• Group Tours to Europe/U.S.A - 35 Minimum Adults
• Group Tours to Asia, Central Asia and Middle East - 25 Minimum Adults
• Group Tours to India - 20 Minimum Adults
• Group Tours to Australia/ NewZealand - 30 Minimum Adults
• Group tours to South Africa And others - 30 Minimum Adults

The Company is a travel and holiday organizer only. It does not control or operate any airline, neither does it own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure.

The Company shall take care in selecting all the ingredients in your holiday; but because it only selects and inspects them and it have no control in running of them, it cannot be responsible for any injury, death, loss or damage, which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, restaurants, coach owner & coach operator who are the company's independent contractors arising outside our normal selection and inspection process.

The Company treat all the information furnished by client as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during tour. However it may be constrained to disclose the information furnished by client, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government statutory agency having regulatory authority over the Company.

These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through the Company, a Tour or Tour Arrangement of any other Tour Operators like Carnival, Cosmos, Star Cruise etc., the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our "Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and us.

The Client shall to inform of any medical condition that may affect his/her ability to enjoy at the time of booking and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected.

Unless explicitly provided by Flamingo Transworld Pvt. Ltd. in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the Client. In no case Flamingo Transworld Pvt. Ltd. shall accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service or product by Flamingo Transworld Pvt Ltd shall be as per the terms and conditions of the third-party insurance company. Flamingo Transworld Pvt. Ltd. merely acts as a facilitator in connecting the Client with insurance company. The Client shall contact the insurance company directly for any claims or disputes. Flamingo Transworld Pvt. Ltd. shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

All communication from the Company shall be made on the address as stated in the 'Booking Form'. In case of an error in the 'Booking Form' filled by a travel agent/PSA on behalf of the client, the Company shall not be responsible for any such error.

The Company is solely a visa facilitator and is not responsible for grant or rejection of clients visa due to any reason including furnishing of inadequate documents. The granting or rejecting of travel visas and immigration clearance is the sole prerogative of the concerned sovereign governments. The Company shall not be liable for any delay, denial or other related act/ omission or for any loss, expense, damage or cost resulting there from

The Company wants the client to understand and agree on following facts:

A) all visas are obtained from the corresponding countries consulates in India, who are located in Dehli, Mumbai or cities other than Ahmedabad.

B) It sends client passports and other documents to its visa agents located in Mumbai, Delhi or respective cities and the agents in turn submit/ collect the passports and documents to the relevant consulates.

C) It sends client passports and documents from Ahmedabad to these cities through reputed courier services or cargo services of airlines.

D) Some consulates have collection appointed specific agencies or agents accepting passports on their behalf in Ahmedabad and they in turn send passports to respective consulates in Mumbai, Delhi or any city outside Ahmedabad. In certain cases the Company may submit client passports at their respective collection centre across India.

All charges in respect of the said application for the visa shall be borne by the client whether visa is granted or not. The non-refundable deposit paid by the client shall be forfeited. No claim whatsoever shall be made for the same. The visa fees include the actual visa charge, the cost of processing fees, professional charges and overheads. In case the consulate requires further documentation and/ or personal appearance the client shall be responsible to comply to the same .

Upon rejection of visa of client, the client shall be liable to pay the stipulated fees of the company wherein the terms of booking and the cancellation policy shall be applicable. In such cases Cancellation charges will be applied as per Applicable Cancellation Policy.

The client may in the event of visa rejection, postpone the original tour to any other future date or to a different tour wherein the transfer fees for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including the non-availability of visas or any travel documents, the cancellation policy will apply.

Understanding the above kindly note that Company will be very particular and will take all precautions in sending your passports or any documents to any place outside Ahmedabad or Inside Ahmedabad, however Company will not be responsible for any loss in of passport or documents.

a) The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket and / or visa. It shall be the sole responsibility of the client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time and shall not leave the group before end of tour ; the terms of cancelation shall be applicable upon client’s failure to do so. The Company shall not be liable for any refund.

b) If a client along with his family or any one member is compelled to discontinue the tour due to any reason whatsoever including but not limited to illness, death or loss of passport or any travel documents, the terms of cancellation shall apply and no claim for refund of unutilized services shall be entertained.

c) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.

d) If a client avails pre - tour services or part thereof, but fails to join the group for the main tour at the appointed place, or cancels the tour and tour arrangements or part thereof, it shall be treated as "no show" and terms of cancellation shall apply. NO refund whatsoever for the unutilized pre- tour or main tour services.

e) Flamingo Transworld Pvt. Ltd., reserves the right to withdraw tour membership from anyone whose behavior may affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Flamingo Transworld Pvt. Ltd. It shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company.

f) Each of these conditions shall be severable from each other and if any provision becomes invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.

g) The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client.

h) Currency fluctuations: Rate of Exchange will be considered as per the prevailing Rate of Exchange at the date of Payment Date.

i) If no suit/action is brought against the Company within one month of the last day of the Tour, the Company shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract.

j) If you book with a travel agent or our Preferred Sales Agent(PSA)and your booking with that agent/PSA includes, but is not limited to Flamingo Transworld Pvt. Ltd. arrangements, your contract is with your travel agent / PSA and Flamingo Transworld Pvt. Ltd. is simply a supplier to your travel agent /PSA. Third party suppliers should be informed of this clause to persuade them to buy insurance.

k) In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at anytime.

l) It is absolutely compulsory to have valid Travel Insurance while Client is on tour. The Company shall in no circumstances whatsoever be liable to the Client for the same. Also ensure the pre-existing disease are covered in the Insurance.

a) Any over stay expenses due to delay or changes in bus/ air/ trains / ship/ or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever shall be borne by the Client.

b) Any sightseeing missed & / or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations which are beyond our control. /p>

c) In the case of one or more but not all passengers signing 'Booking Form' it shall be deemed that others have duly authorized concerned signing passenger/(s).

d) Initial deposit just ensures seat or participation on the tour but does not entitle any services like Tickets, Hotel Accommodation until full payment has been received.

e) Full payment must be in accordance with the procedure enumerated. In case of nonpayment the Company (reserves a right to) may cancel the booking with subsequent loss of deposit & apply cancellation charges as mentioned therein.

f) The Company apologies in advance that it cannot offer individual aid to any of the tour member/s for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a competent companion must accompany traveller who require such assistance.

g) The Company solely reserves the right to publish group photographs of the passengers taken during the tour.

h) All minor/macro details including but not limited to distance, temperature & pre/post tour accommodation prices given in the Brochure are approximate & are subject to change.

i)Photo of meals & sightseeing published in the Brochure are only for reference & may differ from actual meals served/ sights.

j) In case company offers any adventurous activities the client may enjoy and partake such activity/ ride at his/her/their own risk keeping in mind their health conditions such heart patients, expecting women, people with blood pressure etc.

k) The Client must have his/her/their passports valid for at least six months from the last date/return date of the tour program.

1. There is no Contract between the Company and the Client until the company has received the initial deposit amount. The full payment must be received as Payments Terms as mentioned herein. Untimely or non payment may result in the company cancelling the booking with consequent loss of deposit and apply the cancellation charges mentioned herein.

2. . The Company reserves the right at any time and for any reason:

A. To terminate this contract after acceptance of deposit but prior to the commencement of Tour without assigning any reason whatsoever.

B. To amend, alter, vary or withdraw any tour, holiday, excursion airline, flight routing or facility it has advertised or published or to substitute an Independent Contractor of similar class as and when necessary.

C. The company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients in either conditions.

3. No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition mentioned herein.

4. In the event the Company amends or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right:

A. To continue with the tour or holiday as amended or altered OR,

B. To accept any alternative tour or holiday which the company may offer.

Is it usual business practice to offer such an option ?

The Company shall not be liable to the Client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund nor shall the client claim any.

5. The Company shall in no circumstances whatsoever be liable to the Client during tour for:

A. any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and damage or any misadventure however caused.

B. any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him howsoever caused.

C. for temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression "Howsoever caused" includes negligence on the part of any person/third party.

6. in excess of the total amount paid by the client for the tour, and shall in no case include any consequential said holiday, excursion, facility loss or additional expense whatsoever.

7. A) If the Client has any complaint in respect of the services provided by any of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the Company in order to enable the Company to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty.

7. B) Any claim or complaint by the Client must be notified to the company in writing within 7 days of the end of this holiday tour. No claim notified beyond this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.

8. Each of these conditions shall be severable from the other. If any provision be declared invalid, illegal or unenforceable, then the remaining provisions shall nevertheless have full force and effect.

9. It is mandatory for the client to buy a holiday travel insurance policy from the local travel Insurer

The prices quoted in the Company proposal have been calculated at the rate prevailing at the time of printing this brochure subject to change due to currency fluctuations, changes in the various cross rates of exchange and/or fuel costs, before the date of departure and charge accordingly. All such increases in price must be paid for in full before departure by the client.

11.The tour is subject to RBI rules and regulations. The part of the tour cost will be paid in EURO/USD/ Any Foreign Currency out of your BTQ.

12. Jurisdiction: For claims, disputes of whatsoever nature relating to the tour marketed / coordinated by Flamingo Transworld Pvt. Ltd. the courts in Ahmedabad shall have exclusive jurisdiction

13. Arbitration : If any claim dispute or complain of whatsoever nature reclaim to tours marketed coordinated by Flamingo Transworld Pvt. Ltd. arises, then the same shall be resolved by the parties by the referring the dispute the sole arbitrator. The Flamingo Transworld Pvt. Ltd. shall have absolute discretion in appointment of arbitrator. The place of arbitration must be in Ahmedabad. Laws of India shall be applicable.

14. . The Client/passenger .i.e. the party to the transaction or the card holder (who may not be a passenger) shall have no right, without prior notice in writing to Company office , to chargeback the Company, and/or deduct, withdraw or set off from payments done by Client or for the full amount designated by Bank or a card association or a card issuing bank, the failure of which shall hold the chargeback as invalid.

Client acknowledge that have voluntarily applied to participate on the tour designated and that client have read the description of the tour as it appears in the current Flamingo Transworld Pvt. Ltd. catalog and supplements or brochures or website relating to the tour, together with all information contained. Client voluntarily participating in the tour with knowledge of the hazards involved.

Client have carefully read the Terms and Conditions and the booking information of this document, and fully understand its contents and certify that Client am 18 years of age or older. Client is aware that this is a release of liability and a contract between client and agree of his / her own free will. By Physically / Digitally Confirming, client agree to these Travel Terms & Conditions and Flamingo Transworld Pvt. Ltd's Release from Liability, Assumption of Risk and Binding Arbitration Clause for him / her, each member of his / her traveling party and any minor children accompanying.

The information, products, and services published on brochure/web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of the brochure/website is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Flamingo Transworld Pvt Ltd may make improvements or changes on brochure/web site at any time. In no event shall Flamingo Transworld Pvt. Ltd. be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of web site, or for any information, products, and services obtained through brochure/web site, or any other.

Flamingo Transworld Pvt. Ltd. does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure/Website/ Itinerary or any other place.

Flamingo Transworld Pvt. Ltd. shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are Flamingo Transworld Pvt. Ltd's independent contractors.

Flamingo Transworld Pvt. Ltd. shall not be responsible for any act or actions of co-travelers, copassengers which may result in injury, damage to the life or limb or property of the Client, or which may lead to interference in enjoying or availing the services provided on the outbound tour.

Flamingo Transworld Pvt. Ltd. being merely a facilitator, shall not be liable for the following:

Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the Client or any person travelling with them.

Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the Client or for any person traveling with him /her.

The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.

Any delay made in delivery of the service by the concerned service providers.

Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason

Any claims of any dispute with the tour manager.

Any claim arising due to delay at the airport and if the Client has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to Flamingo Transworld Pvt Ltd, Flamingo Transworld Pvt. Ltd. shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.

Any damages caused to the Client due to reasons beyond the control of Flamingo Transworld Pvt. Ltd.

In no event shall the entire liability of Flamingo Transworld Pvt. Ltd. for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the Client.

There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc.

If Flamingo Transworld Pvt. Ltd. is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its Client or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators.

The Client agrees that Flamingo Transworld Pvt. Ltd. being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of Flamingo Transworld Pvt. Ltd. in such events will be to refund the booking amount subject to receipt from the service providers.

There can be exceptional circumstances where Flamingo Transworld Pvt. Ltd. and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Flamingo Transworld Pvt. Ltd.

If Flamingo Transworld Pvt. Ltd. has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the Client or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators.

The Client agrees that Flamingo Transworld Pvt. Ltd. being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The Client has to contact the Service Provider directly for any further resolutions and refunds.

The Client agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Flamingo Transworld Pvt. Ltd. obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge Flamingo Transworld Pvt. Ltd. from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the Client.

In no event shall Flamingo Transworld Pvt. Ltd. and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.